Nope, they received an email after a week, saying that he should check his junk folder. That's all. Looks to me, like a templated email.

Not trying to defend him, they are old and not that switched on. Clearly he would not want to buy 2 identical tickets. The other problem is that the bank clearly told him 24 hrs later that there no authorisations on his cc, so that assured him. He then cancelled his credit card, just in case. The bank should have told him that even if he cancels the card, any purchases that will come though in the meantime, will just get charged to his new card. The bank did a pointless thing by canceling his card.

Thanks for all your advice, hope it gets sorted. yes, they should have called Opodo or at least me. They thought that everyone replies to emails within hours, like I do.