Originally Posted by
Dave Noble
The issue I see with this argument is that Opodo must have received the request for the booking and the credit card information and there is no dispute that they requested the booking and that it was a valid booking
The same applies to the second booking ; given that both were made by choice by the customer and there is no dispute that the transactions were deliberately requested by the customer I cannot see how there is any grounds to request a chargeback via the card company
Proceeding without getting an explicit response on whether the booking was completed seems to be the downfall
Dave
I don't really want to waste time and get into clever moot side-ways debates about the law, ethics, the meaning of life etc, I'm simply trying to help the OP with his problem with a touch of life-like pragmatism. You are of course technically correct, - assuming that is that Opodo also fully complied with their side of the promise ie something along the lines I assume of "we will confirm your booking" The OP who simply wants to get one of the ticket prices back for his uncle. They have a contract with the vredit card company which will include a clause which mandates dealing with customer issues. If they ignored the e-mail, and for example provide no confirmation of the booking etc then it isn't 100% one-sided.
Put simply (and pragmatically) if Opodo doesn't reply to either his uncle or to his credit card company - he
may get his money back. If they provide the e-mail - he shrugs feeling that his uncle didn't pursue it at the time as he should have done.
He probably won't get his money back but I'm simply trying to help the OP with a practical approach rather than provide a theoretical dissertation.