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Old Oct 17, 2002 | 4:00 pm
  #125  
syzygy8
 
Join Date: Aug 2001
Location: Arlington, VA
Posts: 472
I think US Airways has a point in saying that we're not supposed to be getting bonus miles for bonuses we weren't targeted for. And I think most of us here in flyertalk agree that the answer to all of this is simply for US Airways to set up the registration system so it only allows enrollment that US Airways deems legitimate.

That being said, however, I cannot for the life of me understand the continuing foray into foolishness that the execs at US seem to enjoy. It really is mind boggling. I'm reading jetsetter's post above and he's right.

There was absolutely no reason whatsoever for US Airways management to start "going after" people's supposed "abuse or misuse" of marketing bonuses. All US had to do was silently change the system so it works the way they want it to work when you register. It accomplishes what they're trying to do, and it doesn't piss off their existing customers.

AN OPEN QUESTION TO US AIRWAYS EXECS WHO MAY BE LURKING:

Whether or not these purportedly "improperly obtained" miles remain in people's accounts or are taken away, there are some seriously poor decisions being made by US Airways executives. It really seems as though you're not thinking things through regarding consequences, ramifications, public opinion, and customer reaction before you go public with things. I can't believe you cannot see the short-sightedness of your methods. Can you please, in some form, perhaps another contact to House of Miles, or even a flyertalk chat, explain to us how you are coming up with your decisions on changes you want to make, and how you choose to implement those changes? Your loyal and regular customers are continuing to find more reasons to be less regular and less loyal because of your methods.
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