<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Beckles:
Mike Isom said:
We did ask FlyerTalk to advise customers that we were going to correct accounts that did improperly register for and earn bonus miles and tier miles for promotions for which they were not targeted for but we did not tell them that we would be freezing or terminating accounts. We will ask them to change the verbiage.</font>
I have a huge issue with the "improper" verbiage.
Improperly implies that it won't work, or you are somehow warned that it won't work. See the post with the contract law analogy--it speaks for itself.
The right thing to do here is
fix the IT systems such that one cannot register for bonuses one is not targeted for. Not waste valuable IT cycles trying to figure out how many people slipped thru the cracks of said broken system. By doing this, it's almost like throwing good money after bad--a practice which a bankrupt enterprise really ought to learn to stop partaking in.
------------------
Saving the world, one clue at a time.