And though I like NW's options and award availability online, I had a situation yesterday that was weird.

nwa.com showed a flight ATH-EWR with CO available in business class for my date. But when I went online to change the existing reservation, that was not one of the options given.

So I called NW, they checked and said, "no, I am not showing award availability for the perksaver mileage level on that flight." She was well aware of the recent booking class changes on CO.

I ended up using different miles, doing a completely new booking on nwa.com, getting the flight I wanted at the mileage level I wanted, then canceled the original booking (didn't want to cancel the original booking until I was 100% sure the other was confirmed).

Welcome to the "new" Delta where such shenanigans would cost me $50 after March 1st.

John