Originally Posted by
5.9LITRE
I am Hertz Gold and rent the intermediate class every week from PHL. On the reservation it says Mazda 6.
After 6 weeks of rentals, I have NEVER gotten a Mazda 6 - I have gotten minivans, Mazda 5's, and pretty much everything else BUT a Mazda 6. I understand the reservation is for "similar" cars and a Ford Fusion would be fine b/c it is still a car in the same class as a Mazda 6 but I don't get those either. Also, even though I am Gold I am never in the Gold canopy I'm in the overflow with the non-Gold cars (even though the contract says Gold and I'm on that Gold board that says what spot your car is in)
I thought as a Gold you could "choose" your car or at least have a little bit of a chance of at least getting something in the same class? Since I am Gold it is in the canopy and I just put luggage in and leave - bet it would be a PITA to request a different car, have them re-do the contract, etc.
I hear your pain. But being #1 Club Gold only entitles you to bypass the counter and go straight to your car: your name is on the board with the space number for your car. You don't have to queue like Ma and Pa Kettle. You can't pick whatever car, within reason, you like from the lot. You can, if you don't like what is in your space, go back to the Gold booth and ask nicely if they have anything else. As for your car not being under the canopy, again that depends on how many 5* and President's Circle folks are ahead of you in the proverbial pecking order. As a PC, I sometimes found my car 'beyond the canopy' at LAX.