Join Date: Dec 2004
Location: Up in the Air
Programs: UA 1K/1MM, AS Titanium, AA 2MM, DL DM/2MM, IC RA, FMT LT PLT, HYT GLB, HLT DIA, MRT GLD, HRTZ PC
Posts: 2,259
Bottom line: always contact the hotel in advance, and if you do not like their response, contact the AMB service center. It should pretty much always work out in your favor.