Originally Posted by gordies

due to illness we were unable to make a flight.

It has now been 4 months asking for written confirmation from Swiss (for the insurance company - a requirement) that the fare was non-changeable and non-refundable.

Now, as far as I am concerned, it is unacceptable for Swiss not to have replied to me despite online forms being complete to Customer Services and letters and faxes to Head Office.

I am not asking for too much, am I??