Originally Posted by
Dave S&V
Not at the IC Hong Kong as shown below from an e-mail sent regarding my booking last year:
Dear Dave S&V
In order to get an Executive Suite, you need to book an Executive Suite because up to Junior Suite, we do not give any upgrades.
Please kindly let me know if I can assist you in any reservation.
XXXX XXXXXX
Assistant Manager
INTERCONTINENTAL HONG KONG
18 Salisbury Road
Kowloon, Hong Kong
I had a similar response from the IC Hong Kong on my last visit. I reminded them that they were a corporate property and could not make up their own rules for interpreting the T&C regs. They were very displeased but had no choice but agree when I confronted them with the T&C regs.
Because of their intentional 'nickle and dime' approach to guests, I no longer stay there. They also created various new room categories (as IHG has no policy or standard definition for room types/categories) to manipulate the upgrade policy for Ambassadors and RA's. This is no different than many other IC's.
mxm135
