Originally Posted by
GK1998
This is very odd, I usually receive a repsonse within 24hrs. You received no response whatsoever ? What is the nature of the complaint ?
due to illness we were unable to make a flight.
It has now been 4 months asking for written confirmation from Swiss (for the insurance company - a requirement) that the fare was non-changeable and non-refundable.
Now, as far as I am concerned, it is unacceptable for Swiss not to have replied to me despite online forms being complete to Customer Services and letters and faxes to Head Office.
I am not asking for too much, am I??