Originally Posted by
HSVTSO Dean
I had a boarding pass once upon a time that I was just absolutely certain was a fake. Complete with trash marks and ink splatter and irregular font. Called up the supervisor, explained everything to him, he had the passengers stand to one side there at the TDC while I continued checking people through. The supervisor took the boarding pass down to the airline and verified that it was, indeed, their stuff. Then came back up, gave the BPs back to their owners, and we sent 'em on through.
Turns out that their printer broke and they had to fall back on one that's been collecting dust for the better part of twenty years. That's what they told us, anyway.
Interestingly, none of the other boarding passes from the same airline looked as hosed-up.
and kudos to you and your supe ^^ as you handled it the it should be handled. there is an issue and you assume responsibility for it and you also do not sacrifice the line and have it back up. well done ^^.
Originally Posted by
oneofthosepeopleyouloveto hate
From time to time, the airlines will make changes to their boarding passes, but that information is never communicated to the TSA (or, at least, to those of us on the front lines) ahead of time, so we know what to expect. Instead, we have to make a judgment call ... or ask a supervisor or co-worker, which really helps to inspire confidence in our agency. (Not!)
emphasis mine: i think you hit the nail on the head......