Latest update. I spoke to an AMEX CSR yesterday who said she would investigate this and get back to me. She also gave me her extension in case she got busy and couldn’t reach me. Needless to say no phone call. Late this afternoon I tried calling her and the number she gave me was not her extension. (Why am I not surprised!) The new CRS didn’t know what it was. I’m calling corporate tomorrow. (Thanks for the number rox59!) Also have William working on this as well.
Clublounger,
I tend to disagree with you. You stated, “Nothing related to your husband's account should be addressed to you. If AMEX sent your husband's statement in your name, or a delinquency notice in your name, wouldn't you call to straighten it out?”
Well, it's the same thing. The mistake on AMEX's behalf is that the offer was sent in regard to an account that had been closed. This happens frequently enough, with all programs, when active accounts aren't updated with marketing. Annoying? Yes. Unforgivable? No.
I'd be surprised if you didn't consider this from the beginning. Well, it's the fact, and you really are not entitled to the points, as far as I'm concerned.”
This account was opened in April. I received the offer in May. The only reason I would call is because I take care of all of this, not my husband. I figured they sent it to me because I’m the one who does all the spending on all the credit cards whether the acct. is in my husband’s name or not. I haven’t heard anything from them in 2 years and since the acct. was just opened I figured it was intended for me. That is why I didn’t consider this from the beginning. Maybe I’m wrong, however it is Amex”s mistake if I wasn’t supposed to receive this offer. It was sent and I followed all the rules as stated in the promotion. That’s the fact and Amex should own up to their mistake if in fact it was a mistake. I am entitled to the points, as far as I’m concerned. We’ll see who wins this one!!! I'll let you know the outcome.