I need some help on where to turn next. I was solicited for the double Starwood Promo for June and July. My postcard said I had to spend $500.00 for each month and I would receive double Starwood points for any dollars spent after the initial $500.00. (I saved the postcard by the way. Thank heavens!) The points have never posted after multiple calls to Amex. This is my husband’s acct and I have a card from his acct. All my spending is listed on the statement that comes monthly and the points go to his Starwood number. Well after 3 phone calls they finally give me the old line “We will have to investigate this and you’ll get a letter in 10 days” with the info.
Today, 31/2 weeks later I receive a letter stating they have investigated this and have determined I was not eligible for double Delta Skymiles. Yes, you read correctly Skymiles. They are so confused at Amex. I’m really keeping a close watch on my statement. I called again and the person I spoke too told me she would get back to me but from what she could tell my husband should have been solicited not me. If they sent me the card it was probably from when I had an acct. with them. (That was two years ago.) Then she added. ”If that was the case then this postcard and double points would be invalid.” WRONG!!! I want those points but who do I talk too and how do I go about getting this solved. I’ve had it with Amex, both Delta and Starwood.