Originally Posted by
totti
We had some trouble on a recent european trip in LX C and so I send a note via their website. It took them 5 day to get back to me which is not a perfect response time but acceptable. They excused for the inconvenience caused and send a present to say sorry. The present arrived today and I was really impressed. Great customer service ^
They must know your a force to count with.
I have sent a number of emails via web site , both complaints and praise ,
last 6 months . still waiting for reaction.