FlyerTalk Forums - View Single Post - Swiss customer service is a disgrace

Feb 1, 2009 | 3:08 am

#16

virtualtroy

Join Date: Mar 2002

Programs: QF Platinum (OW Emerald); QF Lifestime Silver; BD Diamond Club Gold (*A Gold)

Posts: 4,786

Quote:

Originally Posted by totti

Sorry to disappoint you but the person who sent in the complain was a M&M nobody. She mentioned that we were on a flight together but we were booked on different PNRs. We were booked in paid C class though which may be an explanation for the good CRM service.

Well the response I got as a non M&M *A Gold flying paid C was an apology and nothing else.

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