The folks here are friendly enough. They just seem grumpy because all new people ask the same questions that last week's new person asked. This is why they say to search first. Plus some of the forums, such as the American Airlines one are know to be snarky, in other words contain very grumpy posters. But so what, its not like you are seeing these folks face to face. Ignore the grumpy ones or give them back the same. just be as humorous about it as possible. Lastly people are more aggressive here, just as drivers are on the freeway, because it is anonymous.