FlyerTalk Forums - View Single Post - Interview with UA VP of Customer Service Barbara Higgins

Jan 28, 2009, 11:15 pm

#78

fastair

Join Date: Jun 2004

Location: What I write is my opinion alone..don't read into it anything not written.

Posts: 9,686

It's been a couple of years...what good/bad can you attribute to this now?

So this thread is now about 16 months old, and 2 full years since Ms. Higgins has been at the point.

What changes have you seen positive?

What positive changes have not developed that you would have expected?