Originally Posted by guybaxy

Does anyonw know what a standard upgrade at this property isd?is?

We stayed at this property Friday/Saturday 23/1-25/1 on the Mastercard free nights promo. As a plat received no upgrade. I checked the website and there were grande deluxe rooms and executive suites, however, they apologised and muttered something about no standard suites available. They offered free broadband internet or free pay for view tv as compensation (although they are not required to). As it was our wedding anniversary, they gave us some fudge cake and a bottle of Moet Vintage 2003.

We love the free bfast (which they give plats as no exec lounge) and the butler service for coffee and tea was excellent and fast

Originally Posted by guybaxy

Well I booked executive deluxe room, when I checked on the site there were, grande deluxe rooms, lady astor suites and also executive deluxe suites. Of course they lie, they don't want to honour the SPG t & c, if they can get away with it. There is no way you can argue with them, or know exactly what their policy is. Why would they want to upgrade someone who has gained two free Mastercard nights after all, in thjeir view there is no revenue for them at all.

They said that they would upgrade me on a next visit. Of course that would also be subject to availability. What a joke. The best way is to turn up at the property with your laptop and book a suite (or better room) in front to fhtme, but hard if the time is after 4pm though. You might end up paying for two rooms!