Originally Posted by
secretsea18
I am not surprised by it, and that was the reason I called up to ask the PE agents. I am only surprised it's not buried in some promotional email from NW, or communicated to us in any other stealth way.
We never gave them a chance to bury it. We speculated that it was happening when some DL elites read the find print in their 2009 packages.
However, I take the confirmation as further evidence of the way in program mergers has been totally botched. That's no way to convey changes to your customers.