Originally Posted by
p1cunnin
Question: do you rent with full insurance coverages or do you waive insurance as a corporate customer?
The scam part of this is getting people to pay for the same damage multiple times. If it isn't a scam, they'd happily let your insurance company take care of it -- but then they'd have to fix that problem.
This was personal rental - relying on personal/credit card coverage. I am not certain, but the form that they had for paying instantly for the damage had an option - "If the customer had LDW, ....". I don't know if they bother filing an accident report in such a case and stick it to the next unsuspecting customer.
Personally, if they really want to protect the value of the car, each car should have a printed history of all the damages + visual inspection. This way, they won't collect on the same damage multiple times.