Originally Posted by
JimAtl
CTRIP is better if you want to search across different Chinese airlines, and they even have a 1-800 number if case you have questions. But they will charge you a booking fee.
Answering questions is only the tip of the iceberg insofar as what they can do is concerned; when you show up at the airport and learn that your CA airplane is sick, they can book another ticket for you behind the scenes and direct you to the new airline's ticket counter.
Ctrip doesn't charge any booking fees, but like (almost) all other travel agents in China, they hit you up for a foreign CC fee (3 or 4%). Of course, this doesn't apply if you pay cash or use a UnionPay card.