Originally Posted by
respectable_man
never mind "loyal". Take this word out and your post would be closer to reality.
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Interesting point.
If DLNW can make $6050 profit selling a $7000 J class ticket to someone who hates DL and only flies them once a year because they have to, why should they reward someone else with elite status who is "loyal" but has a negative contribution margin after flying on less than $4000 of heavily discounted and mistake fare tickets, spends hundreds of hours and hundreds of dollars in payroll costs hogging the CSR lines with constantly changing award tickets and makes a sport out of profiting from every loophole in the FFP to be found?