gre- Thanks for the explanation!

Counsellor- Sometimes I wonder if I should switch to AA as my airline of choice. All miles programs are equally frustrating, but sometimes I wonder if AA makes things just a bit easier than United does. I've just had consistently bad luck with AA from a service and on-time performance perspective, so I became a United guy by default (plus, *A is the best alliance in terms of global coverage, IMHO).