Originally Posted by
Klm is Dead - Long Live KLM
... reward loyal customers with a more profitable contribution margin.
never mind "loyal". Take this word out and your post would be closer to reality.
I will stick by an earlier comment made elsewhere: DL and AF clearly think they are now sufficiently big in terms of market share to be much less interested in chasing individual rather than corporate customers. Basically, giving perks at the "bulk traveler" rather than "retail traveler" level. With exceptions, the individual tiered traveler is just small fry.