For me this has been a wonderful hotel. I stayed there twice several years ago. As gold on the first stay I was not upgraded to the executive floor but was given executive lounge privileges. On the second stay we were on the executive floor. My wife was quite ill on our second day and I needed to be at an event outside BA. The staff was unbelievable. I told the desk of our situation and of my necessary absence. They took better care of my wife than if she had been in a hospital. In a very discreet way they checked on her, brought her food and fresh water, and made he feel perfectly secure. I can not say enough good things about this property.