Originally Posted by
ClueByFour
<snip>And, for the love of pete, it's not the passenger's job to use a freaking kiosk. That's one of the crappier justification (blame the pax) thing I've ever heard.
I'm not blaming the pax here but I have to somewhat disagree that it's not the pax job to use the kiosk. The idea behind the kiosks is to eliminate the need to have so many employees working. This is the same concept of having the automated check-out at supermarkets and other stores. I don't agree with it but I think that's the idea behind it.