I was returning a car to BOS this afternoon - staying at the airport Hyatt to catch an early flight tomorrow AM.

Not that familiar with BOS shuttle drop off points, I asked my return agent where the National van would drop me off {compared to} where the Hyatt would pick me up. To my surprise, he said - oh, you don't have to do that - I will have someone drive you over there. And sure enough - the Customer Service Manager did so. No waiting, no fuss - and no jumping off/on 2 shuttles with luggage in the freezing cold!

A letter has already gone off to National HQ...hire more Matt and Joe's!