Originally Posted by
LilZeppelin
Interesting thread. Hope that GM decides to continue to operate their lounge and trains their agents better. Seems to be petty what they are doing.
I think if I was the GM, I'd just close the sucker and be done with it. How's that for pettiness?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]