Originally Posted by
N965VJ
I think if you press a FA for their employee #, you’ll probably get something like 90210, 2816969, 867-5309 etc.
All they’re required to give you is a first name.
I don't completely buy that. There is no way to positively track a complaint or an issue (or a "thank you" for that matter) to a specific employee?! I suppose with a FA, there's always a way to identify him or her by the first name and the flight number/date. But with a GA or another CSR there must be a way to track back to a specific person.
Otherwise, "Sir, we have 22 Joe's working in this department. How am I supposed to know which Joe promised to upgrade your every trip?!"