Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,078
DCA Check-In falls apart today
So I was at DCA today, and the line for USAir check-in stretched in serpentine style the full length of the terminal and outside. Fortunately I was flying another carrier and only USAir seemed to have issues as I had no problems with AA
I talked to a friend who had made it through to security and he told me it took him over 3 hours to get through the line. According to him USAir had no one organizing the masses until he got right to the edge of the official line pylons.
I am back in DC after a short (very short) day trip and WRC TV 4 is showing clips of DCA (on their 4pm newscast) from this morning and is also reporting over 3 hours check-in at USAir this morning with none of the other airlines having issues.
Now I understand that there are many more people traveling, but surely USAir knew how many people it would have on its flights today...why not staff for it?