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Old May 2, 2002 | 7:36 am
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Beckles
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Unbelievable response from Consumer Affairs
I emailed Consumer Affairs at 10:00 PM Eastern time last night to let them know that I found it unacceptable that we did not receive a beverage service on a CLT-DCA flight we took a few weeks ago on a Saturday (roughly a noon flight). I told them in the letter I know that they sometimes don't know what is going on in flights and I wondered if this was policy or oversight by the crew and/or catering.

I received a phone call this morning at 9:00 AM from Consumer Affairs informing me that this was not policy, we should have received a beverage service, and they would be filing a complaint on my behalf. WOW ... a phone call 11 hours after submitting the complaint! That's customer service ...

Bet you thought I was going to say something bad, didn't you?
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