The Fall 2008 Rapid Report (link below) contains a Budget rental car promo. I'm expecting triple reward points (1.5) for a recent rental. A few days ago, Budget posted the standard .5 point. I called Budget and a very friendly person apologized, took my RR number and said my RR points should post within 90 days. He didn't seem to realize what I was asking for however. I told him that I had received the standard .5 RR credit and I'm looking for the "bonus points". He very nicely replied, "I don't see how you could have received any RR credit because your RR number isn't associated to this rental." Followed by, "Your bonus points can post separately and it may take up to 90 days for those to post also."

Does this sound correct? Has anyone dealt with Budget on this issue before? Any suggestions? The rental started on 1/4/09 and ended on 1/8/09. To be honest, I'm a little surprised that the standard credit posted already.

Here's the Rapid Report promo link:
http://www.southwest.com/rapid_rewar...ks.html#budget

Thanks,
Safu


**Update to original post
I called back and spoke with another person. He gave me a case # and told me that he would contact the marketing dept to investigate this. I called again at the end of the day, 6 pm EST, and gave my case # to a third person. She explained to me that the promo codes had been submitted (to SWA?) by Budget with the wrong, expired, expiration date. She said this was corrected and I should receive my triple reward points soon.

Everyone at Budget was very professional and courteous. If the points show up in the next couple of weeks, I'll be satisified.