W.E.F. Monday 01 Dec 2008 Trade Support will introduce a £30 service fee to cover the additional cost when reissuing tickets due to the correction of a name.
This is the same cost charged to customers using direct channels to reissue a ticket due to a name correction.
Quick quiz...
Do you think that the £30 fee is
(a) a fair reflection of the actual cost of correcting an error in the name on an e-ticket; or
(b) another shameless BA gouge?
