Last week I purchased a ticket on the BA website for my wife's friend, LHR-BCN-LHR, for late Feb. I inadvertently used what I thought was his real name, but it doesn't match his passport name.

The flights are BA coded and BA metal outbound, BA code share operated by IB on the inbound. The ticket is an e-ticket issued on BA stock.

I called BA the morning after I purchased the ticket, and they said they would reissue the ticket in the correct name for a GBP30 fee. Fair enough, I thought, given it was my error.

10 days have passed, and they have not done the reissue. BA claim they called and tried to email but we have received no messages, nor have any emails been caught in spam filters. Phone numbers and email addresses in the record are correct.

In my latest call today, BA are now saying that IB will not allow the name change. I pointed out that this was their own ticket, but to no avail.

Anyone have any ideas as to what I can do next? How to escalate? I realize this was my error, but it should be something that is correctable.

Thanks.