Originally Posted by
chasbondy
First, the morons at CO knew you were coming, and second they must have thought you were a such a moron that you couldnt see the plane there, so they told you it was gone. The only thing CO has to offer is service, and they cant even manage to do that in such cases. If CO had a brain, they would have had a cart waiting at the gate and wisked you off to customs and the gate
Too much starch on the undies makes them stiff.
There are no carts between deplaning, and the Customs Station. until you clear, an airline can't do anything for you. Perhaps you are not familair with IAH (but perhaps you are familiar, and just wanted to vacuously rant), but Customs and The Express flights are in two different terminals (read - buildings) One has to take the inter-terminal train to get between them.