Originally Posted by
BarryJS
I think it reflects the nature of the Thai people in comparison with the Chinese. As long as Thai airways (and BKK airport) are run by Thais it will never be any different.
It's why the ethnic Chinese make up much of the upper strata of society.
Although I don't think this is a fair statement, I feel for the OP and realize TG IT/Communication system can be pretty poor. I hope Cameron38 will have a more pleasant expeirence with TG next time (assuming they get another chance).