Earthlink has a nice way of dealing with this. If you do the online chat type of help, you always get a feedback form which is linked to the specific conversation. (I know it is linked, because at the end of the form they ask if you want them to email you a copy of the conversation.) Maybe, just maybe, some company employee in charge of c.s. is actually reading this thread and will look into this.

There is a utility company (forgot which one)that does a random survey. But it tells you to tell the c.s. rep to connect you to the survey. Whenever I ask to do this, and the rep know he or she did not provide good service, the rep would just hang up. I called back to talk to a supervisor about this once. He told me that he had no way of looking up who the c.s. rep was.

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