Dear Posters:

Thank you for your candid thoughts, they are appreciated.

I would say that in the day and age, people accept mediocrity far too often. I believe people should expect excellence in branding, that being Hilton. Though I admit, the items given in this example were perhaps frivolous (to some) I can point out when I stayed at a Hampton Inn, where the walls were moldy, I mean seriously that’s a health hazard, and that the sheets they made the bed with had pretty obvious blood stains in them.

When your paying nearly 1,000 a week on hotels, what should one expect? However I believe that (for the most part) the feedback I provide is a valuable service to the hotel. Should one not be compensated for this?

There are some amazing Hilton locations in the world. If you want to consistently bring a first rate brand to the market, feedback like this, is the only way to bring about this change.

Ok so maybe I went a little overboard, at the hotel in Houston who flew the American Flag, which was tattered, however if no one tells them, how can they expect to change.

I remain...

PS: Yes, I did get that many points in a year, and I just used them for a fabulous vacation at the Budapest Hilton (see my entry in that thread)