This is one of the reasons that I don't complain unless it is something really bad that I need an immediate remedy for (i.e. bugs in the room, etc.) I think it is hard for HH to understand the real complaints vs. the people just wanting comps.

I've only complained twice in the last three years.

1) First time was at the Doubletree Tyson's corner where the gym equipment was damaged and I thought someone would get injured if they continued using it. The manager offered me a free dinner, which I declined and just asked them to get the thing fixed.

2) The second was at the ES Tahoe. It was a busy weekend and my room hadn't been serviced for the third day in a row even though I was gone 6-8 hours per day. I asked for some fresh towels and explained the situation. They offered to service the room, but I was already in for the night. They did send up the towels with some room service appetizers as well which I accepted only because they were already there.

I'll typically vote with my wallet these days and just check out early or not rebook that particular property. I would post a good or bad review here as informational for other FT'ers since I value FT'ers reviews more than anywhere else.

BTW - the 23 vs. 25 ice cube thing was funny and made me laugh