IMO, your letter is nothing but a shakedown. I agree with the earlier poster, I hope you only complain about major concerns. Nickeling and diming managers into giving you 5000 HHonors points isn't the high road I would expect from fellow FlyerTalkers. I wouldn't blame Hilton employee lurkers for making a copy of your form letter template to use as a bullseye target practice for their manager's office.