Originally Posted by
donkiely
Alaska Air plans to heavily use the system's "triggered events" features, so that it can provide customers with more information and options when service disruptions happen...
I think this might need to be fine-tuned.
A colleague got to the Spokane airport in early January, her flight was delayed. She was placed on an earlier delayed flight that was scheduled to depart in the near-term, and arrived at her destination earlier than scheduled.
She just received a 5,000 mile deposit into her account as an apology for the service disruption.
Disrupt me that way too!
