:-: My dear HHonors Friends:-:

I thought I would share with you today, a sample letter that I use (and have used) time and time again regarding written complaints at HH hotels.

Keep in mind that you should
1) Resolve at the hotel location first
2) Send to member care center (Send snail, fax and email at the same time) and CC the hotel (snail, fax and email)
3) Follow-up, and mark when you sent the original letters, and if they go unanswered (after 14 days) then ask for an increase in your request. Keep tracking till the get resolved. Example I had moldy walls and blood stained sheets at a Hampton Inn in Raleigh, at first I ended up getting 5K points and I ended up with 25K, a credit for the stay and a credit for an upcoming weekend.

I hope this helps.

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My Name
123 Main Street
Anywhere, USA 56789
678.555.1212


Hilton Reservations and Customer Care
Attn: Reward Requests
P.O. Box 9025
Addison, TX 75001-9025


Dear Manager:

Please be aware of the following issues regarding my stay at the NAME & LOCATION OF HOTEL

For the purposes of this letter please reference Confirmation # XXXXXX

1. List the problem and a possible resolution to fix
2. List the problem and a possible resolution to fix
3. List the problem and a possible resolution to fix
4. (Close with a compliment always!) I was very pleased with the housekeeping staff they were very excellent during my stay and prompt!


In addition to addressing these issues, and in consideration for these inconveniences LIST YOUR RESOLUTION HERE (for example) I am requesting a credit of my HHonors account XXX points.


Regards,


My Name - HH Diamond 123321456

CC: Hilton, LOCATION STATE