Originally Posted by
Sagy
...So who is right, SPG.com & Starwood Lurker II or the two Specialists?
Is there any way to escalate this? ...
I would start by sending your SPG account number to Starwood Lurker II, so he can look into this further. Then, if the information provided to him by the DORM for this hotel was incorrect, he can amend his posting upthread and see about getting your stay posted as a gesture of goodwill.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]