Tough - that's the shareholders' problem, not the customers'. Either they build the cost of incompetence in the finance department into the price of the tickets or they take a hit on the profits and reduce the dividend. Either way, the person who signed up for that should be fired, as was the person who stuffed up two consecutive business class refits (NRBS and the new long haul) - it is just a shame she didn't get replaced after the first one. Perhaps the finance people will be allowed a second chance to lose a billion dollars just to prove that s/he wasn't just unlucky?

FWIW I sold my CX shares at about HK$20.