Originally Posted by
nbs2
But, Steph3n's point still holds true - are the costs associated with the chargeback worth it? In their current condition, you would think that the airlines would want to avoid this.
Only if the costs to effectively manage the calls are lower than the costs of the chargebacks. I would guess that
channa is correct in his analysis that it actually is cheaper for CO to just eat the chargeback costs than staff up sufficiently to handle the calls.