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Thread: Does Airlines make exceptions for the Digital Divide?
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Old Jan 12, 2009 | 12:36 pm
  #8  
gabrielbf
 
Join Date: Nov 2005
Location: MIA
Programs: AA EXP 1MM+, A3 GLD
Posts: 214
Originally Posted by Goin-2-AA
There are still many folks on this planet...pick your subgroup...that do not have ready access to aa.com. I think of my 90 year old aunt who does not have the skills to operate her PC and lives alone. (God bless her) When she makes reservations she talks to an AA agent and is subject to the booking fee. Obviously this puts a 'tax' on the elderly in this case.

Are there exceptions to the process?
Help her book her tickets. That is one of the things young internet-saavy nephews and nieces are there for in the world.
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