Originally Posted by
QF009
Is there an exception to this waiver for redemptions? Because I was charged USD20 for an AAdvantage redemption the other day - have I been mistakenly charged? The redemption was made for my partner who has zero AA status if that makes any difference.
It is an informal benefit so the rules are whatever AA makes it that day. It has always been waived for me as an EXP. Worth a call for you to ask for the waiver, it could be that the agent did not notice your EXP status (the EXP desk agents also handle non-EXP calls at times), or it could be that the EXP has to be traveling on at least one sector of the same itin (the latter is more likely).