FlyerTalk Forums - View Single Post - Continental.com Master Thread [Report Ideas & Problems Here]
Old Jan 10, 2009 | 11:22 am
  #777  
hughw
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Join Date: Jan 2004
Location: New York NY
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Co.com doesn't display all flight choices for making changed reservation

I recently cancelled a flight from EWR-SJD because, even with the $150 change fee, I would save about $60. When I went to re-book my flights all over again, co.com did not show all available flights even though they showed up when I tried doing it as a new reservation. I wanted to take flights 1411 and 1769 on 22 Janurary allowing an hour and a half connection at IAH. The re-booking engine only showed 1411 and 1452 with a 32 minute connection. I tried again as a multi-city reservation EWR-IAH and IAH to SJD and it showed only about 4 flights in total from EWR to IAH, and these were not necessarily the same flights shown on the direct EWR-SJD screen. IN the end, I had to call the elite line (as due to weather the co.com help line was a thirty minute wait. The agent did what I needed her to do and put a notation in my record that I had tried on line, so hopefully I can get my 100% eqms later.

The Rebooking flights showm, IMO, should match the flights available when booking a new reservation.
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