FlyerTalk Forums - View Single Post - How Long will you Wait for a Meal before Complaining ?
Old Jan 9, 2009 | 6:45 pm
  #26  
AllTheNamesWhereTaken
 
Join Date: Oct 2008
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Originally Posted by ToTheStars
Please forgive this being my first post but I wanted to answer this as someone who has been a server for a number of years.

I work in a family owned and operated seafood restaurant in Florida, it's fairly priced at about $30 a head.

I would say you should never wait more than 10 minutes to see your server, especially if the restaurant doesn't have a wait to be seated. If you do, take it up with the hostess. It's their job to know when the server is able to take on another table and their fault if you don't get the expected service.

You should expect to wait no more than 10 minutes to see your salad and bread. Most salads in big turn around restaurants are made slightly ahead of time and takes the server no time to reach into the cooler and grab.

A note on main courses. The only problem I have with people complaining here is when they don't consider how the dish is being prepared. It's perfectly acceptable to inquire how your meal is cooked. For instance, a broiled fish dish is going to take a hell of a lot longer than some fried fish.
Fried food shouldn't take longer than 15 minutes. For baked and broiled food I'd start wondering after 45 minutes. Also, if you're ordering a steak, keep in mind the cut. Filet is going to take a while longer than a ribeye.

Oh yeah, don't worry about sending food back. It won't be treated badly. The kitchen usually rushes the order and the server should be very apologetic. The worst you can expect is it taking a bit longer than you'd like (especially if you're rude about it).


Personally, I won't wait longer than an hour for my food at an average restaurant, but I do keep an eye on the staff.
I absolutely concur. I've also worked as a server for many years and there is absolutely NO EXCUSE to have a customer wait for ten minutes before being acknowledged. I could run 6 tables at a time and still at least just let the customer know that I see them, and I'll be right with them. I really hate sitting down in a really busy restaurant and have the server deliberately ignore me because he/she is busy at the moment.

That said, the last restaurant I worked at had a couple of items that took longer to prepare than other dishes on the menu. I would make a point of mentioning this to the customer before I place the order at the kitchen. This avoids the whole "we were seated at the same time as that table over there and they already got their food" accusation.
Don't worry about sending food back. The story about staff spitting and what not in food is just urban legend.
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