Originally Posted by
pedrogoncalves
A lot of interesting answers have been posted.
But let me clarify some details:
1) As one poster said, this is definetely not stealing. I paid to AA the whole ticket (JFK-LIS). Then, in my AA confrmation email, I noticed (as expected) that I would fly with BA from LHR to LIS. During the booking process, it stated Operated by AA, it should be a codeshare, but the thing is I have a deal with AA, not with BA. My fare is not refundable and I pay a fee to make changes, and JFK-LHR is less expensive than JFK-LIS, I honestly didn`t understand why the call-center lady suggested such a high (weird) price.
It might be that normally the fare to LHR is lower.
However there are situations, where fares to the more remote destination are less than to the closer one. The agent isn't going to check what all of the available fares were to both locations at the time you booked your ticket.
The correct method is to reprice the ticket as it is at the time you notify them of the change.
You didn't buy a ticket to London and a ticket to Lisbon. You bought a ticket to Lisbon that just happens to connect in London, where younow actually want to go.